Terms and Conditions – Business Customers

These terms apply to purchases from PLC_Danmark through plcdenmark.com by businesses acting for commercial purposes. We sell exclusively to business customers, not consumers. Any specific terms agreed in writing for an order take precedence over these general terms.

1. Seller and contact

PLC_Danmark
Kærvej 24, 9800 Hjørring, Denmark
VAT number: DK43692488
Email: info@plcdenmark.com

Please include your order number when contacting us about an order.

2. Products and condition

We sell industrial parts and equipment, including used items. The condition, included accessories, testing status and any warranty are specific to each item. Please read the individual product description and any written information supplied with your quotation or order.

Used items may show wear consistent with their stated condition. Disclosed defects, missing accessories and stated limitations form part of the agreed product description. An item described as untested is not represented as having passed a functional test.

Please check the part number, specifications and compatibility with your intended application before ordering. Contact us before placing your order if you need clarification. No additional technical capability or certification is promised unless stated for the item or agreed in writing.

3. Prices and VAT

Product prices are stated in EUR and exclude VAT. Applicable VAT and shipping charges are shown separately during checkout or in the written quotation. The total payable amount is shown before you submit your order.

Any VAT exemption depends on the applicable rules and the necessary documentation. Enter accurate company, billing and delivery details, including your VAT number where relevant.

4. Orders and payment

Check your order details before submitting your order. Contact us promptly if you discover an error or wish to request a change. Changes and cancellations must be agreed with us.

Available payment methods are displayed at checkout. Card payments are processed through Scanpay. The card payment is captured when the order is placed, before dispatch. Any different payment arrangement must be agreed in writing.

If we cannot fulfil an order for which payment has been captured, we will contact you and refund payment for the goods we cannot supply unless you agree to an alternative.

5. Shipping and delivery

Available shipping services, charges and delivery estimates are provided at checkout, in the quotation or in the order information. We use PostNord and DHL, with shipping administration through Shipmondo.

Delivery estimates depend on the selected service and destination. Please contact us before ordering if delivery by a particular date is essential, so that we can confirm whether it can be agreed.

Check the delivery promptly for transport damage, missing items and discrepancies. Keep the packaging and contact us with your order number and photographs where relevant. A carrier damage report does not replace notification to us.

6. Item-specific warranty

A commercial warranty is provided only where it is expressly stated for the individual item or agreed in writing. Its duration, coverage and conditions are those stated for that item. Many used items are supplied without a commercial warranty.

The absence of a commercial warranty does not, by itself, exclude claims that the goods fail to conform to the agreed description or other rights under the applicable sales agreement and law. Warranty and defect claims are separate from voluntary returns.

7. Defects and complaints

Inspect the goods promptly in accordance with the inspection duties applicable to business purchases. Notify us immediately after discovering a defect, in accordance with the applicable notification rules and time limits.

Send your order number, the product or part number, a description of the issue and supporting photographs or test information to info@plcdenmark.com. Please contact us before sending goods back so that we can arrange the appropriate assessment and return procedure.

Any remedy and allocation of costs for a valid defect claim will be determined under the agreed terms and applicable law. Our prior-agreement requirement for voluntary returns does not remove rights relating to a valid defect claim.

8. Voluntary returns

As sales are exclusively to business customers, we do not offer a general consumer right of withdrawal. Goods ordered correctly may only be returned by prior written agreement with PLC_Danmark.

Contact us before returning any goods. If a voluntary return is accepted, we will confirm the return address, required condition, deadline, shipping arrangements and any refund or charge in writing. Do not dispatch a voluntary return until these details have been agreed.

9. Personal data and cookies

Information about our handling of personal data and use of cookies is provided in our Privacy Policy and Cookie Policy.

10. Questions

For questions about these terms, a product, an order, warranty coverage or a return request, email info@plcdenmark.com.